Refund policy

Refund & Return Policy

At The BodyBakHery, we take pride in creating handcrafted bath and body products with care. Due to the personal nature of our products, all sales are final.

Returns

For health and safety reasons, we do not accept returns or exchanges on opened or used products.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product(s) and packaging

Once your claim has been reviewed, we will determine the appropriate resolution, which may include a replacement or store credit.

Cancellations

Orders may be canceled only if they have not entered production or shipped. Please contact us as soon as possible if you need to request a cancellation.

Refunds

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Non-Refundable Items

The following items are not eligible for refunds or returns:

• Opened or used products
• Clearance or sale items
• Gift cards
• Products damaged due to improper storage or misuse

If you have questions about your order, we’re always happy to help. Please contact us through our Contact page.